Customer Service Representative Job at Robert Half (Waukesha)

Customer Service Representative

Robert Half

Location:
United States , Waukesha

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a Customer Service Representative to support a non-profit organization in Waukesha, Wisconsin through responsive and attentive customer interactions. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping others, managing service requests efficiently, and maintaining accuracy while handling a steady volume of calls and order-related tasks. The person in this role will serve as a key point of contact for incoming inquiries and will help create a positive experience for each customer.

Job Responsibility:

Respond to incoming customer calls with care, providing clear information and timely assistance
Enter customer orders accurately and update records to ensure information remains complete and current
Handle a mix of inbound and outbound communication to address questions, confirm details, and resolve service needs
Support customers with order-related issues by researching concerns and coordinating appropriate follow-up
Maintain detailed documentation of interactions, requests, and outcomes within company systems
Deliver courteous service that reflects the mission-driven values of the organization while meeting daily performance expectations

Requirements:

Prior experience in a call center or customer service environment is required
Ability to manage inbound calls efficiently while maintaining a detail-oriented and helpful approach
Experience with order entry and a high level of accuracy in data input
Strong verbal communication skills and the ability to interact effectively with a wide range of customers
Comfortable handling both inbound and outbound calls as part of daily responsibilities
Strong organizational skills with the ability to manage multiple tasks in a fast-paced setting

What we offer: