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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Latham

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Tackle client issues, questions, and escalations with a focus on delivering a positive experience, ensuring concerns are addressed and appropriate follow‑up is completed
  • Support clients in managing their accounts by walking them through procedures, platform functions, and service‑related inquiries
  • Record all client interactions, requests, and outcomes in the CRM system with precision to maintain accurate records and support internal reporting
  • Collaborate with cross‑functional departments such as operations, finance, and compliance to troubleshoot client challenges and maintain smooth service delivery
  • Uphold organizational expectations for professionalism, accuracy, and regulatory adherence in every client interaction
  • Engage in ongoing training to stay informed about product updates, internal policies, and industry standards to enhance service quality
  • Maintain full adherence to HIPAA requirements and internal privacy protocols

Requirements:

  • Strong ability to communicate clearly and professionally—both in writing and in conversation—when working with clients and internal departments
  • Proven success working within a fast‑moving, highly organized environment
  • Genuine enthusiasm for supporting others and delivering an outstanding service experience
  • Skilled at juggling multiple responsibilities while staying focused on what needs attention first
  • Confident using CRM platforms along with common workplace tools such as Microsoft Office and digital communication systems
  • Consistently maintains accuracy and precision when entering or reviewing client information
  • Solid critical‑thinking and problem‑solving abilities, with an emphasis on improving processes and overall performance
  • Completion of high school or an equivalent credential
  • additional education at the associate or bachelor level is preferred
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
January 29, 2026

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