Customer Service Representative

• Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
• Resolve product or service issues by clarifying complaints, determining cause, and offering viable solutions
• Maintain detailed records of customer interactions, processing orders, forms, applications, and requests
• Collaborate with internal teams to support client satisfaction and issue resolution
• Meet established performance metrics for accuracy, handling time, and customer satisfaction
• Support other administrative duties, as needed

• At least two years of experience in a call center or fast-paced customer service setting
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Ability to prioritize and multitask in a dynamic environment
• Dependable with a strong commitment to quality work

Prior experience within insurance is a big plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• free online training