Customer Service Representative

• Respond to a high volume of inbound calls, providing timely and attentive assistance to customers
• Support customers with tasks such as opening new accounts, updating account information, and resolving concerns
• Deliver accurate and detailed information about banking products and services
• Record customer interactions and transactions thoroughly in the system to maintain accurate records
• Work collaboratively with team members to ensure a seamless and efficient customer experience
• Analyze customer needs and recommend suitable banking solutions
• Handle sensitive customer information responsibly and in compliance with banking regulations
• Stay informed about banking products, services, and procedures to provide up-to-date assistance

• At least 2 years of experience in a high-volume call center environment, preferably in the banking sector
• Proficiency in using computer programs, CRM systems, and call center tools
• Strong verbal and written communication skills to effectively interact with customers
• Ability to remain calm and efficient while managing a high call volume
• Exceptional listening skills paired with patience and empathy
• Proven problem-solving abilities and conflict resolution skills
• Familiarity with banking processes, products, and services is a strong advantage
• Reliable attendance and commitment to a consistent work schedule

Familiarity with banking processes, products, and services is a strong advantage

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan