Customer Service Representative

• Handle inbound calls efficiently and provide prompt responses to member inquiries
• Assist members with opening new accounts and performing account maintenance
• Educate members on financial products and services tailored to meet their needs
• Build rapport with members to foster trust and loyalty
• Achieve individual and team sales goals by identifying cross-sell opportunities
• Provide guidance on self-service tools, including online banking and bill pay
• Refer loan opportunities and answer general loan-related questions
• Offer support to the collections department for member-related calls
• Maintain knowledge of internal systems and navigate various software programs effectively
• Ensure a positive and attentive demeanor in all member interactions

• High school diploma or equivalent is required
• Proven ability to maintain a positive and detail-oriented attitude
• Strong written and verbal communication skills
• Proficiency in navigating multiple software systems and basic technology knowledge
• Understanding of financial institution policies, procedures, and regulations
• Experience in customer service or call center environments is preferred
• Ability to identify member needs and provide tailored solutions
• Strong adaptability and teamwork skills

Experience in customer service or call center environments is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan