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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Coppell

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join a supportive, fast‑paced team dedicated to helping homeowners navigate their mortgage questions and stay on track with their accounts. In this advisory‑focused role, you’ll guide customers through solutions, answer questions, and provide clear, compassionate support.

Job Responsibility:

  • Deliver exceptional, positive customer service on every call
  • Reach out to homeowners to understand their situation and provide guidance on available payment options
  • Assist with inbound questions including escrow, website navigation, payoffs, and general account support
  • Help customers process payments and connect eligible homeowners with refinance opportunities
  • Participate in ongoing onsite training to stay current on mortgage policies and best practices
  • Work toward team performance goals while maintaining high customer satisfaction

Requirements:

  • High school diploma required
  • bachelor’s preferred
  • 0–2 years of customer service experience (mortgage, financial services, or advisory experience a plus)
  • Strong communication, active listening, and problem‑solving skills
  • Ability to stay calm and detail oriented in sensitive or emotional customer situations
  • Comfortable navigating computer systems (Microsoft Office, Windows)

Nice to have:

  • Bilingual (Spanish)
  • sales/advising experience
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 01, 2026

Work Type:
On-site work
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