Customer Service Representative

• Respond to inbound calls from tenants, addressing inquiries and resolving issues promptly
• Manage a variety of tasks, including order entry and processing work orders, ensuring accuracy and attention to detail
• Provide assistance to the maintenance team by handling requests and coordinating with relevant departments
• Deliver excellent customer service by effectively communicating with tenants and resolving concerns
• Maintain a detail-oriented approach while handling interruptions and prioritizing tasks in a high-traffic environment
• Collaborate with asset managers and other team members to support operational needs
• Greet and assist visitors at the front desk, ensuring a welcoming and helpful experience
• Utilize bilingual skills to communicate effectively with Spanish-speaking tenants and team members
• Monitor call volumes and adjust workflows to maintain efficiency
• Ensure all documentation and data entry tasks are completed accurately and on time

• Proficiency in both English and Spanish, with strong communication skills in both languages
• Previous experience in customer service or call center environments
• Ability to handle high call volumes and multitask effectively
• Strong organizational skills and attention to detail
• Familiarity with order entry systems and work order management
• Comfortable working in a fast-paced setting with frequent interruptions
• Ability to interact professionally with team members and visitors

Experience in a bilingual marketing or translation role is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan