Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Clarksville

Category:
Customer Service

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

The primary tasks of the Customer Service Representative will include writing service orders, data entry, communication to vendors/office personnel/service team, coordinating workflow, and troubleshooting any service / maintenance concerns. The position is Monday - Friday, 8am - 5pm, and onsite.

Job Responsibility:

Greet customers, understand their concerns, and explain the necessary repairs/services
Create repair orders
Communicate with technicians
Provide estimates (calculate repair costs and communicate it to the customer)
Schedule repair jobs and optimize workflow
Review completed repairs to ensure quality standards are met, follow up with customers after service to ensure satisfaction, and address any concerns
Address and resolve customer grievances and complaints professionally
Maintain accurate customer records, including profiles and repair history
Process transactions
Communicate with dealers, vendors and repair shops

Requirements:

Customer Service Experience (2+ years)
Shop Repair/Maintenance Experience
Data Entry
Email Correspondence
Microsoft Excel
Microsoft Word
Order Entry
Communicate to Multiple Vendors
Ability to Multi-task and Prioritize

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
June 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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