Customer Service Representative

• Communicate with customers to obtain required signatures, supporting documents, and other missing information needed to complete order processing
• Take and create customer orders in Cyclelution
• Update customer master file with current contact information
• Collect client work orders and additional services documentation to bill client
• Work directly with Operations to get information for billing clients, including monitoring the open orders
• Gather and review all bill of landing, receiving reports and other internal documents form operations to complete load
• Work with customers to get proper documentation for claimable material
• Invoice and settle both inbound and outbound orders
• Reconciles customer orders and other purchases to ensure billable items have been invoiced
• Review operational paperwork after truck receipts are logged and confirm that shipment details are accurate and complete
• Coordinate closely with dispatch and operations teams to clarify discrepancies and keep customer-related records up to date
• Prepare invoices and assist with billing activities by confirming order information before final submission
• Assemble and organize shipment and order documentation to support accurate recordkeeping and timely processing
• Enter order details into internal systems and verify that all entries align with supporting paperwork
• Respond to customer questions regarding documentation, order status, and service-related issues in a thorough and attentive manner

• At least 1 year of experience in customer service, billing support, order entry, or a related administrative role
• Background supporting import or export customer service activities is preferred
• Ability to review documents carefully and identify missing or inconsistent information
• Strong written and verbal communication skills when working with customers and internal teams
• Speak, read write and understand English and Spanish with correct usage of grammar, punctuation, etc.
• Highly organized, detail oriented and can work in a fast pace environment
• Excellent reasoning and problem solving skills
• Strong verbal communication skills
• Comfortable managing multiple tasks in a deadline-driven environment
• Proficiency with basic computer systems and data entry functions
• Organized approach to handling paperwork, invoices, and service records

Background supporting import or export customer service activities is preferred

• Medical, vision, dental, and life and disability insurance
• 401(k) plan