Customer Service Representative

• Handle a high volume of inbound and outbound calls, addressing patient inquiries with attention to detail and empathy
• Schedule appointments accurately and efficiently while managing daily patient schedules
• Greet and room patients, ensuring they feel welcome and comfortable from arrival to departure
• Process payments and revenue transactions with attention to detail and accuracy
• Communicate test results and other critical information to patients in a clear and detail-oriented manner
• Coordinate with administrative and clinical staff to streamline operations and maintain patient safety
• Leverage communication systems effectively to enhance workflow and patient satisfaction
• Address patient concerns promptly, offering solutions and support to resolve issues
• Maintain organized records and documentation to ensure compliance and operational efficiency

• High school diploma or equivalent required
• Minimum of six months of experience in customer service or a medical setting, or an associate degree
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Exceptional interpersonal and communication abilities to interact with diverse individuals
• Detail-oriented demeanor with a positive and achievement-oriented attitude
• Ability to work independently with minimal supervision while maintaining high standards
• Comfortable presenting information and responding to questions from staff, patients, and physicians

Knowledge of medical terminology is preferred but not required

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan