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Customer Service Representative

Canada, Laval Employment contract 19.00 - 21.00 CAD / Hour · Job Posted May 18, 2026
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Job Description

Are you a person of action who thrives in a fast-paced environment? An undisputed leader in the building materials distribution industry is opening its doors to you! Seize the opportunity to build a solid, long-term career with a team in Laval where customer service is more than just a priority—it’s our culture. As the primary point of contact for our specialized clientele (contractors and roofers), you will hold a versatile and pivotal position. Your daily routine will combine the adrenaline of direct sales with the precision of administrative management and logistical coordination. We are seeking proactive, positive personalities who can remain calm and efficient even during high-volume periods. If you enjoy practical problem-solving and genuine human connection, you are exactly who we are looking for! Location: Laval Status: Permanent, Full-time Opportunity: A stimulating environment offering long-term stability.

Job Responsibility

  • Greet customers in the branch and respond to phone calls and emails in a professional manner
  • Enter orders into the internal system and ensure they are followed up on rigorously
  • Work closely with the dispatch department to coordinate deliveries
  • Advise customers on technical products (comprehensive training provided)
  • Actively participate in the growth of customer accounts through the internal program.

Requirements

  • Significant experience in customer service (face-to-face interaction required)
  • Ability to manage multiple priorities simultaneously (multitasking) at a fast pace
  • Proficiency in Outlook and Word
  • Excellent command of spoken and written French (English is a significant asset)
  • Interest in the construction or hardware industry.

What we offer

  • Competitive salary between $19 and $21/hour depending on experience
  • Monthly allowance of $176 for your travel expenses
  • Full range of insurance and RRSP plan with employer contribution
  • Stable 40-hour/week schedule (no rotation) with the possibility of paid overtime
  • Annual closure during the holiday season
  • Real opportunities for advancement to outside sales or management roles.

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