Customer Service Representative Job at Robert Half (Mountain View)

Customer Service Representative

Robert Half

Location:
United States , Mountain View

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a 9 month contract basis in Mountain View, California. In this role, you will support nonprofit organizations by managing their registration processes and addressing inquiries related to payments. This position offers the opportunity to work in a collaborative environment focused on philanthropy and community engagement.

Job Responsibility:

Assist nonprofit organizations with completing their PaymentWorks registration to ensure smooth transactions
Respond promptly to customer inquiries regarding registration processes and payment-related questions
Enter and maintain accurate documentation and data records
Utilize Excel and Outlook to manage and track communications and workflows effectively
Collaborate with the Grants Processing Team to ensure alignment and efficiency in service delivery
Provide detailed follow-ups with nonprofits to resolve any registration or payment issues
Maintain a detail-oriented and courteous demeanor in all communications, both written and verbal
Participate in team meetings twice per month to discuss progress and address challenges
Leverage Salesforce if applicable to streamline customer service processes

Requirements:

Proven experience in data entry with attention to detail and accuracy
Background in customer service, banking, call center operations, or administrative roles
Proficiency in Excel at an intermediate level and familiarity with Outlook
Experience with Salesforce is preferred but not required
Knowledge of nonprofit operations or philanthropy is a plus
Strong organizational and communication skills to manage multiple tasks effectively
Ability to work onsite five days a week and collaborate with a highly engaged team
Demonstrated problem-solving skills and dedication to providing excellent customer service