Customer Service Representative

• Answering questions and resolving issues based on incoming calls from providers
• Researching issues using multiple applications to assist providers
• Providing customers with related information to answer unasked questions
• Maintain department established performance metrics
• Working together as a team and applying Aetna Core Values
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline

• 1 year of Customer Service experiences in a transaction-based environment such as a call center or retail location preferred
• Strong communication and problem-solving skills
• Strong computer navigation and typing skills
• Ability to manage multiple tasks in a transaction/high volume-based environment
• Familiarity with Microsoft Office products
• Excellent customer service and critical thinking
• High speed internet access (100 mbps or higher) and consistent, reliable connection
• Secure, private home office location where PHI/PII information is not visible or overheard by others
• Home office location must be set up with a direct connection to the router (Wi-Fi is not allowed)
• Full attendance is required for the entire training period

1 year in a Healthcare setting

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access