Customer Service Representative Job at Randstad (Kirkland)

Job Description

Become the driving force behind our customer success! If you possess that rare combination of energy, enthusiasm, and dedication to customer service, you belong on our team. By joining this industry leader in high-end residential products, you aren't just starting a job—you are joining a close-knit professional family. In this stimulating environment, your creativity is encouraged, your successes are celebrated, and your personal growth is a top priority, supported by ongoing training and development. Together, we share a common vision: delivering an impeccable, tailored customer experience built on respect and innovation.

Job Responsibility

Offer exceptional customer service by phone and email, quickly identifying customer needs and implementing effective solutions to ensure their satisfaction
Accurately record and process customer information using the appropriate systems
Work closely with other departments to resolve issues quickly and efficiently
Actively contribute to the company's success by ensuring customer satisfaction and proposing improvements to optimize services

Requirements

Excellent communication skills in French, both written and oral
Bilingual in English required to interact with English-speaking clients and partners in Canada and the United States
1 to 2 years of experience in customer service
Excellent organizational skills, with a strong work ethic and impeccable punctuality
Proficient in data entry with accuracy and efficiency
Proactive and positive approach to problem-solving
Ability to work independently while collaborating effectively in a dynamic environment
Good computer skills, including proficiency in the Microsoft Office suite
Knowledge of both imperial and metric measurement systems
Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus

Nice to have

Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus

What we offer

Competitive Salary: An attractive salary between $45,000 and $50,000, aligned with market standards to reward your commitment and expertise
Hybrid Work Model
In-depth Training & Support: A comprehensive training program, including the use of an AI-assisted database to help you answer technical questions and succeed in your role
Friendly Atmosphere: A warm and collaborative work environment where mutual aid and respect are core values
Varied Tasks: You will be constantly stimulated by diverse challenges, allowing you to discover new facets of the profession
Exclusive & High-End Industry: The opportunity to work for a specialized company renowned for the quality and innovation of its products
Dynamic & Supportive Team: Join a tight-knit group ready to support one another to reach common goals, especially within the context of growth in the North American market

Randstad - All Job Offers