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We are seeking a detail-oriented and customer-focused detail oriented to provide exceptional support to our Sales Department and healthcare professionals. The ideal candidate will have strong data entry skills, purchase order experience, and a proven ability to deliver outstanding internal customer service in a remote environment.
Job Responsibility:
Phone Support: Respond promptly and professionally to inquiries from sales teams and healthcare professionals via phone, email, and fax
Customer Interaction: Engage courteously and accurately to foster positive business relationships
Research & Resolution: Investigate and provide answers to sales-related questions, ensuring timely and accurate responses
Record Management: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions
Billing & Collections: Determine service charges, collaborate with Corporate Accounts Receivable for payment collection, and arrange billing as needed
Reporting: Prepare product or service reports by collecting and analyzing customer information
ERP Management: Maintain customer pricing and enter contracts in the ERP system
Implement procedures for accurate inventory records, billing, and replenishment
Manage inventory shelf life and expiry records
Requirements:
Prior remote work experience
Strong data entry skills and attention to detail
Experience with purchase orders and ERP systems
Internal customer service experience
SAP or Oracle ERP experience required
Proficiency in ERP systems and Microsoft Office Suite
Ability to work overtime, adhere to blackout dates at month-end, and maintain a quiet remote workspace
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