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Customer Service Representative

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Franklin, Tennessee

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

17.00 - 28.46 USD / Hour

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

  • Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls related to specialized services
  • Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty
  • Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery
  • Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry
  • Handles the answering of questions regarding A&H and FE plans so that our members better understand their coverage
  • Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved
  • Performs required tasks using tools available to recall necessary information
  • Documents all customer correspondence and maintains confidential records of patient information
  • Required to meet all company set metrics
  • First call resolution mind set

Requirements:

  • 6+ months previous call center experience or customer service
  • Multitasking capability with superb time management
  • Excellent verbal and written communication, active listening, and the ability to express information clearly
  • Patience, empathy, and the ability to handle difficult customers professionally
  • Basic computer skills and ability to navigate phone systems and software

Nice to have:

  • Experience with accident and health and whole life insurance
  • Claims experience
  • Working knowledge of problem solving and decision making skills
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
June 04, 2025

Expiration:
June 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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