Customer Service Representative

• Process and manage customer orders from entry through fulfillment, including order changes and updates
• Confirm orders via phone, email, or EDI and communicate any changes promptly
• Verify shipping, billing, pricing, and purchase order details for accuracy
• Maintain and update customer records, including pricing, product details, and delivery instructions
• Collaborate with internal teams and support sales staff to ensure smooth order fulfillment
• Communicate effectively with customers regarding order status, issues, and resolutions
• Audit purchase orders for accuracy, including pricing, quantities, and terms
• Handle customer inquiries, complaints, and product returns in a timely and professional manner
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Support team members with order intake and data entry as needed

• 2+ years of customer service or related experience
• Experience in manufacturing or chemical distribution is a plus
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• High attention to detail and commitment to accuracy
• Proficient in Microsoft Office and experience with ERP/CRM systems
• Team-oriented with a focus on delivering exceptional customer service
• Ability to remain calm and professional during customer interactions

Experience in manufacturing or chemical distribution

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan