Customer Service Representative Job at Myticas Consulting (St. Louis)

Job Description

Exciting Opportunity: Customer Service Representative (W-842). Are you passionate about delivering exceptional technical support and enhancing customer satisfaction? Join our dynamic team as a Customer Service Representative and play a vital role in supporting internal and external clients with complex product and application issues. This 100% onsite position located in Clayton, Missouri, offers an engaging environment where your technical expertise and communication skills can truly shine. The role spans from mid-June to early September with potential for extension or full-time conversion—a perfect opportunity to advance your career in a fast-paced, customer-focused setting.

Job Responsibility

Supporting internal and external clients with complex product and application issues
Troubleshooting product issues via phone, email, chat, or remote system access
Documenting issues clearly and succinctly
Working cross-functionally to resolve technical or operational issues efficiently
Managing multiple priorities and resolving conflicts professionally

Requirements

At least 2 years of client-facing application support experience, troubleshooting product issues via phone, email, chat, or remote system access
Strong knowledge of enterprise applications, bespoke client networks, and troubleshooting methodologies
Proficiency with CRM applications like Salesforce and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Familiarity with Microsoft Server products such as Windows Server, SQL, and MS Project
Exceptional communication skills, both written and verbal, with the ability to document issues clearly and succinctly
Collaborative mindset with the ability to work cross-functionally and resolve technical or operational issues efficiently
Minimum: High School Diploma or equivalent