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A fast-paced food service company is seeking a reliable and customer-focused Customer Service Representative (CSR) to support daily order processing and client communication. This role is ideal for someone who thrives in a high-volume environment and enjoys assisting customers while ensuring accuracy and efficiency in order management.
Job Responsibility:
Answer incoming calls and emails from customers regarding orders, products, and delivery updates
Enter and process customer orders accurately in the system
Resolve customer inquiries, concerns, and order discrepancies in a professional manner
Coordinate with warehouse and logistics teams to ensure timely order fulfillment
Maintain accurate customer records and update account information as needed
Provide general administrative support to the sales and operations teams
Requirements:
1+ years of customer service or order processing experience
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Proficiency in Microsoft Office and order management systems
Strong attention to detail and organizational skills