Customer Service Representative Job at ACE Hardware

Job Description

Customer Service Representative. Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc. Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc. Follows up on inquiries by checking computer programs for delivery information. Works closely with shipping and traffic departments regarding delivery status. Checks with credit department concerning credit status of retailers upon receipt of rush orders. Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments. Prepares paperwork for accounting department for credits and debits. Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.

Job Responsibility

Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc
Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders
Follows up on inquiries by checking computer programs for delivery information
Works closely with shipping and traffic departments regarding delivery status
Checks with credit department concerning credit status of retailers upon receipt of rush orders
Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments
Prepares paperwork for accounting department for credits and debits
Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued
Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role
Be an active participant in contributing to a successful safety culture in the facility

Requirements

Minimum high school diploma required
Minimum of 2 years customer service experience
Excellent phone skills including professional phone presence
Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution
Excellent computer skills
Ability to work in warehouse environment when researching discrepancies

Nice to have

Some college education is preferred
Prefer experience with SAP, AS400, Microsoft Word and Excel

What we offer

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Adoption cost reimbursement
Identity theft protection

ACE Hardware - All Job Offers