Customer Service Representative, CVS Health

CVS Health

Location:
United States, Plantation

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. Candidates must be able to work full time in an office setting. Work Schedule: 40 hour shift/schedule anytime Monday – Sunday. Training: 16 weeks from 8:00am - 4:30pm EST with 100% attendance required.

Job Responsibility:

Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls
Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty
Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries
Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry
Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved
Performs required training to understand how to use tools available to recall necessary information

Requirements:

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications

Nice to have:

Healthcare work experience and familiarity with benefits, insurance, medical terminology
1+ year of experience in a call center setting, specifically related to inbound calls
Strong communication skills (oral and written)
Strong analytical and problem-solving skills
Active listening proficiency
Ability to be receptive to feedback and to embrace continuous improvement
Positive attitude and strong interpersonal skills
Ability to display empathy towards customers' needs and concerns
Desire to contribute to building a positive team spirit

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 29, 2025

Expiration:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative