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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Brentwood

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Brentwood, Tennessee. In this role, you will play a vital part in ensuring customer satisfaction through effective communication and problem-solving. This position requires a proactive approach to handling inquiries, managing orders, and delivering excellent service.

Job Responsibility:

  • Respond promptly and professionally to inbound customer inquiries via phone or email
  • Assist customers with placing orders, ensuring accurate entry and processing
  • Maintain a positive and empathetic attitude while addressing customer concerns
  • Handle both inbound and outbound calls to provide information and resolve issues
  • Collaborate with team members to ensure efficient and seamless service delivery
  • Document customer interactions and maintain accurate records in the system
  • Identify opportunities to improve customer service processes and contribute to overall team success
  • Follow established protocols and procedures to ensure compliance with company standards
  • Resolve customer complaints effectively, escalating issues when necessary
  • Provide product or service information to customers, ensuring their needs are met

Requirements:

  • Previous experience in customer service, preferably within a call center environment
  • Strong communication skills, both verbal and written
  • Proficiency in order entry and handling inbound calls
  • Ability to manage time effectively and prioritize tasks
  • Problem-solving skills with a focus on delivering solutions
  • Familiarity with handling a high volume of calls and inquiries
  • Detail-oriented with the ability to maintain accurate records
  • Ability to work collaboratively in a team environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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