Customer Service Representative Job at Robert Half (Jersey City)

Job Description

We are looking for a personable and motivated Customer Service Representative to join a Contract assignment in Jersey City, New Jersey. This opportunity is well suited for someone who combines strong client-facing service skills with a sales-oriented mindset and enjoys helping prospective residents navigate their housing options. The position focuses on creating a positive experience from first inquiry through move-in while supporting leasing performance and resident satisfaction.

Job Responsibility

Welcome prospective residents, answer questions, and provide engaging property tours that highlight apartment features and community benefits
Lead applicants through each step of the leasing journey, explaining requirements, timelines, and next steps clearly and professionally
Maintain consistent communication with leads through phone, email, and follow-up outreach while documenting activity in the company system
Prepare and process leasing documentation, assist with application review steps, and help coordinate a smooth move-in experience
Respond to resident inquiries related to leases and provide timely support to help resolve routine concerns
Review apartment homes before occupancy to confirm they are presented properly and ready for incoming residents
Contribute to leasing and occupancy targets by building strong prospect relationships and supporting conversion efforts
Handle inbound and outbound customer interactions professionally, including service calls and general information requests as needed

Requirements

At least 1 year of experience in customer service and sales-focused work environments
Background in leasing, hospitality, retail, restaurants, property management, or similar customer-facing settings is preferred
Strong verbal and written communication skills with the ability to build rapport quickly
Comfortable working toward sales expectations, occupancy goals, or other performance measures
Experience using customer service, lead tracking, or property management software
familiarity with Yardi RENTCafe IQ is a plus
Ability to manage inbound and outbound calls while maintaining accuracy in documentation and follow-up
Capable of handling administrative tasks such as order entry, application support, and record updates
Availability to work a flexible schedule, including weekend hours when needed

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

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