Customer Service Representative

• Handle customer inquiries and service requests efficiently, ensuring timely and accurate communication with both internal teams and external customers
• Schedule and manage service appointments by creating detailed work orders in Salesforce
• Provide consistent updates to customers and internal stakeholders on the status of service requests
• Serve as a backup for departmental tasks, including scheduling and follow-up activities as needed
• Assist Crew Leaders in reviewing and processing non-billable work orders
• Maintain a foundational understanding of the machine tool industry and the products represented by the organization
• Perform various administrative and organizational tasks to support the department's operations

• 2-4 years of experience in customer service or a related industry role
• Previous experience in administrative tasks is highly desirable
• Proficiency in Microsoft Office applications, including Word and Excel
• Strong customer service and problem-solving abilities
• Effective verbal and written communication skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Strong critical thinking and decision-making skills

Experience with call center operations, order entry, and handling inbound calls is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan