Customer Service Representative Job at Amentum (Alice Springs)

Job Description

As a Member of the Support Services Centre team you will report to the Customer Service Team Lead. Your responsibilities will include, managing all the customer service enquiries and requests, requests can vary from resource reservations to work orders relating to maintenance requests or general knowledge of Alice Springs. You will also be responsible for working with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.

Job Responsibility

Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments
Work Order administration management including close outs and scanning
Site office and accommodation room reservations and allocations
Manage Engine customer requests including work order requests and conference room bookings
Customer enquiries from walk ins, phone calls and emails
SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations
General reporting as required
Manage portal content and uploads for SSC department
Ensure compliance with all site environmental health and safety requirements
Any other reasonable duties as requested

Requirements

Active TS/SCI with Polygraph Clearance (No exceptions—only cleared candidates will be considered.) or Australian Citizen who can obtain the appropriate level of security clearance
Experience with SAP
Computer software and application knowledge
Working with minimal supervision and experience
Working as part of a dedicated team
Demonstrated communication and interpersonal skills
Administrative skills
Drivers License
2 to 3 years’ – working in a similar role
At least 18 years of age
Able to fluently read, write and speak English