Customer Service Representative

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and with great attention to detail
• Utilize multiple internal systems to ensure accurate and efficient service delivery
• Follow up with internal teams and customers to ensure that issues are resolved from start to finish
• Provide timely feedback to management about potential service failures or customer concerns
• Assist with order management, including new customer setups, shipping, and delivery tracking
• Collaborate with cross-functional teams to troubleshoot and resolve customer issues effectively
• Participate in special projects and initiatives as assigned by management
• Handle data entry tasks with high attention to detail, ensuring accuracy in all records
• Respond to customer correspondence, including emails and phone calls, in a timely and detail-focused manner
• Work occasional mandatory overtime as requested by management

• Bachelor's degree in a science-related field preferred, or equivalent relevant experience
• 3-5 years of experience in a demanding customer service environment, ideally within manufacturing or order management
• Proficiency in Microsoft Office Suite, including Excel and Word
• Strong problem-solving skills and the ability to handle complex customer issues
• Excellent verbal and written communication skills with a focus on customer satisfaction
• High attention to detail and accuracy, especially in data entry and record-keeping
• Ability to collaborate effectively within a team and across departments

Familiarity with Lean Process Improvement philosophy

• medical, vision, dental, and life and disability insurance
• 401(k) plan
• free online training