Customer Service Representative Job at Robert Half (Grand Rapids)

Customer Service Representative

Robert Half

Location:
United States , Grand Rapids

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated and personable Customer Service Representative to join our team in Grand Rapids, Michigan. This position involves engaging with customers to provide exceptional support and foster strong relationships within the dynamic machinery manufacturing industry. As a long-term contract role, it offers a unique opportunity to contribute to a fast-paced environment while enhancing your attention to detail.

Job Responsibility:

Handle incoming and outgoing business correspondence with accuracy and a focus on detail
Deliver prompt and friendly customer service to address inquiries and resolve issues efficiently
Actively support business development efforts through cross-selling and referring customers
Conduct thorough research to address complex customer concerns and ensure satisfaction
Collaborate with internal teams and external clients to maintain effective communication and relationships
Utilize Customer Relationship Management (CRM) systems to track and manage customer interactions
Apply problem-solving and analytical skills to identify solutions and improve service processes
Navigate multiple computer systems and applications to perform daily tasks effectively
Contribute to a positive and detail-oriented work environment that supports team goals

Requirements:

At least 2 years of experience in a customer-focused, goal-oriented environment
Strong verbal, written, and interpersonal communication skills
Proficiency with Microsoft Office applications
Familiarity with CRM systems such as Highrise, Insightly, or similar platforms
Demonstrated ability to manage complex customer inquiries with a proactive approach
Outstanding problem-solving and analytical capabilities
Proven ability to work collaboratively with internal and external stakeholders
A supportive and detail-oriented attitude that enhances team productivity

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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