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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Federal Way Employment contract · Job Posted May 26, 2026
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Job Description

We are seeking a reliable and customer-focused Customer Service Representative to join a team in Federal Way. This role serves as a key point of contact for customers, providing support, resolving inquiries, and ensuring a positive experience across all interactions.

Job Responsibility

  • Respond to inbound calls, emails, and inquiries in a timely and professional manner
  • Assist customers with questions related to services, accounts, or requests
  • Resolve issues efficiently while maintaining a high level of customer satisfaction
  • Enter and update customer information accurately in internal systems
  • Coordinate with internal teams to address and escalate concerns as needed
  • Maintain detailed records of customer interactions and follow-ups
  • Support additional administrative or clerical tasks as assigned

Requirements

  • 1+ years of customer service, call center, or client-facing experience preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and problem-solve in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Proficiency with Microsoft Office and data entry systems

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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