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We are looking for a dedicated Customer Service Representative to join our team in Clayton, North Carolina. In this long-term contract role, you will play a vital part in assisting customers, managing inquiries, and ensuring satisfaction through attentive and efficient communication. If you thrive in a fast-paced environment and enjoy providing exceptional service, this position is a great fit for you.
Job Responsibility:
Handle inbound and outbound calls, addressing customer inquiries promptly and with attention to detail
Provide accurate information about products and services to meet customer needs
Process orders efficiently, ensuring all data entry tasks are completed with precision
Resolve customer concerns or complaints by offering effective solutions
Maintain a high level of customer satisfaction through friendly and proactive communication
Collaborate with team members to improve processes and enhance service quality
Document customer interactions and follow up on unresolved issues
Stay informed about company policies and updates to provide accurate assistance
Adhere to call center procedures and performance standards
Requirements:
Previous experience in call center or customer service roles
Strong communication and interpersonal skills
Proficiency in order entry and data management systems
Ability to handle high volumes of inbound and outbound calls efficiently
Problem-solving skills with a customer-focused mindset
Familiarity with customer relationship management (CRM) software is a plus
Ability to work effectively both independently and in a team setting
High school diploma or equivalent required
additional certifications are advantageous
Nice to have:
Familiarity with customer relationship management (CRM) software is a plus
additional certifications are advantageous
What we offer:
medical, vision, dental, and life and disability insurance