Customer Service Representative Job at Richelieu Hardware (Indianapolis)

Job Description

We are currently seeking a Customer Service Representative to join our team of professionals. Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about!

Job Responsibility

Provide customer service support
Obtain, analyze, and verify the accuracy of order information in a timely manner
Specialize in supporting closet solutions
Ensure excellent standards of service and high levels of customer satisfaction are maintained
Answer phone calls from customers placing orders as well as provide sales quotes
Work closely alongside outside sales representatives with customer orders and quotes
Assist walk-in customers in the showroom with questions and order placement
Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
Research product solutions for customers to solve field-project issues
Hours of operation are Monday to Friday, day shift only
Flexibility to work extended hours as needed
This position may require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals

Requirements

Related experience in a similar position
Knowledge of closet design, closet components, or building materials experience a plus
Developed customer service, problem-solving, and project management skills
Team-oriented, shows initiative
Strong sense of drive and creativity
Proficient with Word and Excel
AS400 experience preferred but not mandatory
High School graduate, some college courses preferred
Proficiency with Microsoft Office applications
must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks