Customer Service Representative Job at Dexter Axle (Lincolnton)

Customer Service Representative

Dexter Axle

Location:
United States , Lincolnton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information.

Job Responsibility:

Answering customer inquiries
Processing orders
Resolving complaints and requests for refunds, exchanges, and adjustments
Providing customers with product, pricing, and shipping information
Responding to customer inquiries both in person and over the phone
Maintain system information including product pricing and availability
Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed
Contact truck run customers for orders and ensuring that orders are placed on a timely basis
Make same-day follow-up calls to customers regarding backorders and delivery dates
Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined
Research customer service complaints and answer customer questions
consult with management for direction to resolve complaints
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem
Track shipments as necessary
Other duties as assigned

Requirements:

Excellent communication and interpersonal skills
High school diploma or equivalent
One or more years of customer service experience, sales experience, or parts experience is preferred
Excellent computer and phone skills
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers

What we offer:

Competitive wage
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth
On-the-job training including technical product training, business system training, and company policy and procedure training

Additional Information:

Job Posted:
December 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

Dexter Axle - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.