Customer Service Representative

• Have a passion to support and solve customer inquiries by going above and beyond consistently
• Provide first class customer support through a variety of channels
• inbound/outbound calls and email
• Support customers in accurately processing orders, providing status of existing orders, updating customer records, troubleshooting technical product inquiries and warranty support in a timely, professional manner
• Consistently and accurately use CRM technology (Dynamics), advanced phone systems (CXOne) and Oracle ERP to support customer and team needs
• Identify and recommend customer service and process enhancements that elevate our service to our customers

• 3+ years of previous experience in a product-based customer support function
• Strong attendance and punctuality are required
• Excellent verbal and written communication skills
• Excellent follow-through, attention to details, problem-solving, communication, customer service and organizational skills
• Be able to maintain a positive outlook while exercising adaptability and teamwork in the workplace
• The ability to perform appropriately under stress and with displeased customers
• Basic mechanical aptitude, ability to understand technical product issues
• Microsoft Office and Excel skills required
• High school degree or equivalent required

bilingual in Spanish is a plus

• robust health plans
• a market-leading 401(k) program with a company contribution
• product discounts
• flexible time off benefits
• inclusive fertility/adoption benefits
• more
• annual bonus plan based on company and individual performance, or a role-based sales incentive plan