Customer Service Representative

• Respond to incoming patient calls promptly, provide clear assistance, and direct inquiries to the appropriate clinical or administrative contacts
• Arrange, confirm, and adjust appointments while maintaining accurate daily schedules for providers and clinic operations
• Welcome patients during visits, guide them through check-in and rooming activities, and help ensure a respectful and comfortable experience
• Enter and update service-related information with accuracy, including order details and other required documentation
• Support clinic revenue-related processes by collecting and processing payments in accordance with established procedures
• Share test result information as directed and address routine patient questions with professionalism, empathy, and discretion
• Coordinate with physicians, managers, and support staff to keep patient flow organized and resolve scheduling or service issues efficiently
• Place outbound calls when needed for appointment follow-up, scheduling updates, reminders, or additional patient support

• High school diploma or equivalent required
• At least six months of experience in customer service, a medical office, or a related healthcare setting
• an associate degree may be considered in place of experience
• Strong verbal communication skills with the ability to interact effectively with patients, providers, managers, and clinic staff
• Demonstrated ability to stay organized, manage multiple tasks, and maintain attention to detail in a busy environment
• Detail-oriented, positive, and service-focused approach to patient and team interactions
• Ability to work independently and make sound decisions with limited day-to-day supervision
• Comfortable handling inbound and outbound calls, customer service tasks, and order entry responsibilities

Familiarity with medical terminology

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan