Customer Service Representative

• Process applications efficiently and accurately, ensuring all required information is complete
• Respond to inquiries and provide detailed assistance to clients over phone and email
• Manage inbound and outbound calls, addressing client needs and concerns promptly
• Maintain organized records and documentation for all processed applications
• Collaborate with team members to ensure smooth workflows and consistent service delivery
• Navigate computer systems to input, update, and retrieve data as required
• Deliver attentive and empathetic customer service tailored to each client’s situation
• Support administrative tasks such as data entry and order processing
• Monitor and prioritize tasks to meet deadlines and maintain high-quality standards
• Uphold confidentiality and compliance with organizational policies and procedures

• Proven experience in customer service or administrative roles
• Strong computer skills, including proficiency with data entry and navigating systems
• Excellent communication abilities, both verbal and written
• Ability to manage inbound and outbound calls with attention to detail
• High attention to detail and strong organizational skills
• Ability to work independently and collaboratively in a team environment
• Commitment to delivering exceptional service and maintaining client satisfaction

Prior experience in the non-profit sector is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan