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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Rock Island · Job Posted July 03, 2026
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Job Description

We are looking for a Customer Service Representative to join a respected Financial Services organization in Rock Island, Illinois in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, navigating account-related questions, and delivering thoughtful service in a fast-paced insurance environment. You will play an important role in improving the customer experience by handling inquiries accurately, resolving issues efficiently, and supporting policyholders with professionalism and care.

Job Responsibility

  • Respond to customer inquiries related to billing, policy details, account activity, and insurance products through a high-volume service environment
  • Review member information thoroughly and complete updates such as beneficiary changes, coverage adjustments, and payment method revisions with accuracy
  • Investigate customer concerns, assess available information, and determine appropriate solutions for more involved service situations
  • Document interactions clearly and maintain detailed records to support account accuracy and service continuity
  • Navigate multiple systems and Microsoft Office tools to access information, process requests, and manage follow-up tasks efficiently
  • Handle incoming calls professionally while providing clear guidance and a positive experience for policyholders and clients
  • Support payment-related requests and general account servicing needs in alignment with established procedures and quality expectations

Requirements

  • Previous experience in customer service, call center support, or a client-facing service role
  • Strong verbal communication skills with the ability to listen carefully and respond with clarity and empathy
  • Demonstrated ability to manage detailed account information while maintaining a high level of accuracy
  • Sound problem-solving skills and good judgment when addressing customer questions or escalated concerns
  • Proficiency with Microsoft Office and confidence working across multiple computer systems at the same time
  • Detail-oriented approach to customer interactions with a consistent focus on service quality
  • Background in insurance, life insurance, claims support, or payment processing is preferred

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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