Customer Service Representative with Italian Job at Babel Profiles (Barcelona)

Customer Service Representative with Italian

Babel Profiles

Location:
Spain , Barcelona

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our client is an international company in the healthcare sector, currently expanding its operations in Barcelona. They are strengthening their customer service team to continue delivering high-quality, patient-centric support. As a Customer Service Representative, you will play a key role in ensuring an excellent customer experience by managing inquiries, complaints, retention activities, and payment-related cases with empathy and efficiency.

Job Responsibility:

Handle customer inquiries, questions, and issues in a professional, empathetic, and efficient manner
Communicate with customers through multiple channels, including phone, email, and chat
Manage customer complaints according to defined severity and escalation processes
Coordinate with internal stakeholders to ensure timely and effective resolution
Contact customers with outstanding payments to understand their situation
Propose and negotiate payment solutions to maximize recovery of outstanding fees while maintaining a positive customer relationship
Conduct outbound calls to customers who have requested service cancellation
Apply effective commercial and retention strategies to reduce churn
Contribute to identifying opportunities to improve customer service processes
Propose solutions to enhance operational efficiency and customer satisfaction

Requirements:

Minimum 3 years of proven experience in Customer Service
Excellent written and verbal communication skills
High level of empathy, patience, and customer orientation
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Comfortable using tools such as Microsoft Office, Google Workspace, or similar
Proactive mindset with a strong focus on results and customer satisfaction

Nice to have:

Spanish: professional level (nice to have!)
Previous experience in complaints, retention, and/or collections is a plus

What we offer:

Fixed salary + bonus
Hybrid working model
23 working days of annual holiday
Ticket restaurant
Private health insurance
Transport voucher
EU remote work option (15 days/year)

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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