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The Amazing Customer Service Representative team in Gdansk is now hiring! They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak German and English and you like to work with other people - this might be something for you!
Job Responsibility
Support the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load
Order to Invoice process
Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
Order Management
Managing and handling of all relevant backlog alerts
Managing and responding to all requested customer backlog changes
Close cooperation with other departments like Sales, Asset and Logistics
Driving On-Time-Delivery performance in line with customer and company goals
Generating customer satisfaction
Driving efficiency
Requirements
German on min C1 level + English on B1 level (both spoken and written)
Good knowledge of MS Office, Excel is a plus
Customer Service, Order Management or Sales experience
Accountability
Communication and coordination skills
Customer-oriented attitude
Team player
What we offer
Permanent contract with 3 months probation period
Relocation package
Interesting career development opportunities in a quickly growing environment
Premium Medical Care program + Dental Package
MyBenefit System (including MultiSport Card & vouchers)
Dynamic environment with a friendly work atmosphere