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Circle K Logo Circle K · Customer Service

Customer Service Representative with German

Poland, Warsaw Employment contract · Job Posted February 05, 2026
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Job Description

Circle K Business Centre is a shared services center that supports Circle K Europe’s operations through a wide range of services in finance and control, information technology, human resources, transportation fuels, and customer service. We are looking for a Customer Service Representative with German to ensure the best service for our customers.

Job Responsibility

  • Handle inbound and outbound customer requests via phone, e-mail and by post
  • Manage customer operational issues and problems situations
  • Customer service (B2B customer agreements, coordinating of Wholesales process, B2C Extra loyalty customer program, pricing/discounts, customer complaints, working with payments orders, credit limits, cards, invoices, reports and other technical inquiries)
  • Work with databases and IT-systems (JDE, JDE CRM, MS Excel and others)
  • Information data input and maintenance
  • Registration of contact information, complaints, problem situations etc. in JDE CRM and other databases if required
  • Be responsible for customer complaints and issues solving process
  • Involve all responsible parties if necessary
  • Provide solutions and ensure effective communication
  • Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration
  • Participate in different client service projects according to current priorities of unit
  • Maintenance of Customer Service everyday activities documentation/procedures, as well as letters of replies to customer complaints
  • Be a substitute for unit colleagues during vacations or in other situations of absence
  • If required perform tasks mentioned above working in shifts (morning shift or evening shift)
  • Ensure continuity of client service work by working additional hours outside normal working hours (with an additional compensation) in accordance to pre-agreed on duty schedule

Requirements

  • University degree (Bachelor level) – preferable
  • Experience in customer service
  • Good IT skills MS Office, SAP etc.
  • Very good German language skills

What we offer

  • Annual bonus
  • Private medical care
  • Cafeteria Platform/Multisport
  • Language lessons subsidized by the company
  • Group insurance
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Employee Assistance Program (Lyra)
  • Modern and convenient office
  • Trainings & possibility to develop skills in a wide international environment
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