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Customer Service Representative with German

Poland, Gdańsk Employment contract · Job Posted February 20, 2026
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Job Description

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides. The Amazing Customer Service Representative team in Gdansk is built of 80+ Customer Service Representatives, 8 team leaders and 2 manager and a director. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak German and English and you like to work with other people - this might be something for you!

Job Responsibility

  • Order to Invoice process
  • Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
  • Order Management
  • Managing and handling of all relevant backlog alerts
  • Managing and responding to all requested customer backlog changes
  • Close cooperation with other departments like Sales, Assets and Logistics
  • Driving On-Time-Delivery performance in line with customer and company goals
  • Generating customer satisfaction
  • Driving efficiency

Requirements

  • German on min C1 level + English on B2 level (both spoken and written)
  • Good knowledge of MS Office, Excel is a plus
  • Customer Service, Order Management or Sales experience
  • Accountability
  • Communication and coordination skills
  • Customer-oriented attitude
  • Team player

Nice to have

Excel is a plus

What we offer

  • Permanent contract with 3 months’ probation period
  • Interesting career development opportunities in a quickly growing environment
  • Premium Medical Care program + Dental Package
  • MyBenefit System (including MultiSport Card & vouchers)
  • Dynamic environment with a friendly work atmosphere
  • Fully remote recruitment process

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