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Customer Service Representative with Dutch

Poland, Warszawa Employment contract · Job Posted June 28, 2026
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Job Description

Ready to launch your career with a global brand? We’re looking for Dutch speakers (B2+) to join a Customer Service team in Warsaw! We're Randstad, and we're helping one of our client (a global leader in their field) develop their Customer Operations Hub right here in Warsaw. You’ll be part of a company with strong values and a real purpose. This company genuinely cares. They believe in building real, lasting relationships—with their clients and with you. No experience? No problem! We're hiring for potential. We believe in you, and we’ll teach you everything you need. All we're looking for is: a real passion for helping people, excellent communication skills (you know how to talk and listen), curiosity and a readiness to jump into new challenges. The one key requirement: This role is all about building relationships with partners. You'll need to be fluent in Dutch (minimum B2 level) and also comfortable using English for team communication.

Job Responsibility

  • Be the main contact for B2B customers
  • Handle the entire customer journey, check future orders (forecasts), process current orders, work with logistics team to ensure delivery
  • Be a problem-solver for customer questions or issues
  • Build relationships to make the customer experience amazing
  • Use modern digital tools

Requirements

  • Advanced knowledge of Dutch and English (min. B2 on both languages)
  • Eligibility to live and work in Poland
  • Previous experience in Customer Service / Order Management will be a plus
  • Proactive attitude with ability to quickly adapt to new situations
  • Problem solving mindset
  • Willingness to work with customers and building long-term relations
  • Customer focus and effective communication skills

Nice to have

Previous experience in Customer Service / Order Management

What we offer

  • Contract of employment
  • Hybrid model of work
  • Private healthcare
  • Life insurance
  • Lunch card
  • Sports card
  • Cafeteria platform
  • Holiday co-financing
  • Co-financing for kids' summer camps
  • Christmas gifts
  • Free access to the Legimi platform
  • Discount for company products
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