Customer Service Representative with Dutch or Flemish Job at Circle K (Warszawa)

Job Description

Circle K Business Centre is a shared services center that supports Circle K Europe's operations through a wide range of services in finance and control, information technology, human resources, transportation fuels, and customer service. Circle K is part of the Canadian company Alimentation Couche-Tard Inc. (Couche-Tard), one of the world's largest publicly traded convenience store retailers, listed on the Toronto Stock Exchange (TSE). The company operates in North America, Europe, Asia, and the Middle East. It has approximately 12,300 locations in its network across North America (United States and Canada), Europe, Asia, and the Middle East. We are a family of over 100,000 team members making our customers' lives easier around the world. To ensure the best service for our customers, we are looking for: Customer Service Representative with Dutch or Flemish

Job Responsibility

Handle inbound and outbound customer requests via phone, e-mail and by post
Manage customer operational issues and problems situations
Customer service (B2B customer agreements, coordinating of Wholesales process, B2C Extra loyalty customer program, pricing/discounts, customer complaints, working with payments orders, credit limits, cards, invoices, reports and other technical inquiries)
Work with databases and IT-systems (JDE, JDE CRM, MS Excel and others)
Information data input and maintenance
Registration of contact information, complaints, problem situations etc. in JDE CRM and other databases if required
Be responsible for customer complaints and issues solving process
Involve all responsible parties if necessary
Provide solutions and ensure effective communication
Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration
Participate in different client service projects according to current priorities of unit
Maintenance of Customer Service everyday activities documentation/procedures, as well as letters of replies to customer complaints
Be a substitute for unit colleagues during vacations or in other situations of absence
If required perform tasks mentioned above working in shifts (morning shift or evening shift)
Ensure continuity of client service work by working additional hours outside normal working hours (with an additional compensation) in accordance to pre-agreed on duty schedule

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good Dutch or Flemish
Good English language skills

What we offer

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Circle K - All Job Offers

Select Country

Customer Service Representative with Dutch or Flemish

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Customer Service Representative with Dutch or Flemish

IT Training Lead

K Kitchen Representative

K Kitchen Representative

Restaurant Assistant Manager

Plant Operator - Crushing and Screen

Graduate Student Instructors

Shift Supervisor

Shift Supervisor

Our AI answers in your language