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Customer Service Representative VR

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Helpware

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Location:
Mexico , Guadalajara

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for passionate customer service adept individuals who can deliver personalized and memorable experiences for our clients and customers. Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service. You simply need to know your way around a computer, and be comfortable supporting customers through a variety of medians such as but not limited to phone, and email.

Job Responsibility:

  • Respond in a professional manner to customer concerns via ticketing-based software
  • Strong time management and prioritization skills
  • Excellent problem-solving and troubleshooting skills to determine proper issue resolution
  • Effective written communication skills
  • Attention to detail and dedication to the customer service experience
  • Ability to quickly learn and employ new and existing workflows as business needs evolve
  • Other tasks as necessary

Requirements:

  • At least 1+ years of BPO experience preferably in customer service
  • Outstanding verbal and written communication in business terms with external customers
  • Capability to maintain the highest confidentiality around company proprietary information
  • Enjoyment of working with and communicating with people and solving problems
  • Ability to multitask and prioritize while remaining calm and pleasant
  • Solid problem-solving skills
  • Strong organizational skills
  • Quick thinkers & able to adapt
  • Courteous with customers
  • Customer Service experience

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
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