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CVS Health Logo CVS Health · Customer Service

Customer Service Representative, Underwriting

United States, Franklin Employment contract 17.00 - 28.46 USD / Hour · Job Posted June 16, 2026
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Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Operates as a representative of the company by answering and documenting all incoming calls to determine their nature while responding to complex calls related to specialized products
  • Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty
  • Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the reason for the call
  • Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry
  • Handles the answering of questions regarding declination reasons, risk assessments, and telephone interviews so that our members better understand their options
  • Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved
  • Complete on going required training to understand how to use tools available to recall necessary information
  • Documents all customer correspondence and maintains confidential records of patient information
  • Meet all company set metrics

Requirements

  • 1+ years experience in call center operations or customer service
  • Multitasking capability with superb time management
  • Excellent verbal and written communication, active listening, and the ability to express information clearly
  • Patience, empathy, and the ability to handle difficult customers professionally
  • Basic computer skills and ability to navigate phone systems and software
  • High school diploma or up to 2 year equivalent experience

Nice to have

  • Excellent communication skills, both written and verbal
  • basic computer skills
  • positive service-oriented attitude
  • Active listening capabilities
  • Previous Healthcare call center experience
  • Empathetic, Multi Tasking Capabilities with Superb time management
  • First call resolution mindset
  • Working knowledge of problem solving and decision making skills

What we offer

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
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