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Customer Service Representative Supply Chain

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Randstad

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Location:
Netherlands , Schiphol

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

3700.00 - 3900.00 EUR / Month
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Job Description:

The Customer Service Representative will administer customer order management activities. In this role, you will use your basic understanding of customer service practices and procedures. You organize all customer orders through multiple platforms. You contact the customers about status, invoice, balances and other information.

Job Responsibility:

  • Administer customer order management activities
  • Use basic understanding of customer service practices and procedures
  • Organize all customer orders through multiple platforms
  • Contact customers about status, invoice, balances and other information
  • Receive and process customer orders across multiple platforms following standard procedures
  • Process complex change requests following defined policies and procedures
  • Explain information and inform customers about order status, invoices and contract balances
  • Process document requests and some ad hoc requests of higher complexity from customers
  • Confirm final shipping and quality documentation to customer
  • Escalate issues that are not commonly defined or known to higher level staff
  • Handle basic issues and problems under direct supervision, while escalating more complex issues

Requirements:

  • Experience in a Supply Chain oriented organisation
  • Order management and organising all the documentation with it, is not new for you
  • Good in Excel
  • Problem solver
  • Relationship builder
  • Able to work with multiple platforms and systems
  • Hold self and others accountable to meet commitments
  • Experience in customer service or order management supply chain
  • Available for 40 hours per week
  • HBO qualification
What we offer:
  • €3700 - €3900 obv fulltime
  • At least until end of 2026
  • Dynamic company
  • Customer Service ordermanagement
  • Schiphol, hybrid
  • Interesting environment

Additional Information:

Job Posted:
May 04, 2026

Expiration:
June 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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