Customer Service Representative (Supply Chain) Job at W. R. Grace & Co.-Conn. (Poznan)

Customer Service Representative

As a Customer Service Representative, at our malt house, you will be the key lin...

Location

Belgium , Antwerp

Salary:

Not provided

AXEREAL SCA

Expiration Date

Until further notice

Requirements

You have a bachelors degree or equivalent professional experience
You bring minimum 2 years of experience in a customer service, logistics or internal sales position within an international environment
You have a good understanding of overall supply chain processes
You are confident, assertive and highly customer-oriented with a strong focus on building lasting relationships
You have a proactive mindset with the ability to anticipate customer needs
You have a strong sense of ownership and good organizational skills
You work in a structured way with attention to detail
You like to work collaboratively across departments and continuously improve processes
You are fluent in English

Job Responsibility

Manage customer accounts and follow up on orders from A to Z: Manage sales orders and schedules in JDE including amendments and cancellations
Handle invoicing, credit/debit notes, and support payment processes by working closely with credit control
Communicate with customers regarding deliveries, stock levels, transport and product specifications
Building strong customer relationships by understanding their requirements, needs and expectations and by providing them timely and professional answers regarding the order status, invoices, contract balances
Monitor customer order patterns and take proactive action to anticipate demand
Coordinate with internal departments such as supply chain planning, the commercial team, production, finance
Organize and optimize logistics operations, always aiming for efficiency and customer satisfaction
Plan and coordinate co-product collections, ensuring smooth and secure pick-ups
Ensure accurate logistics and customer data management
Maintain and update systems and databases that support accurate demand forecasting, shipment tracking, and inventory management

What we offer

We offer an attractive salary and benefits package
can offer career opportunities internationally
focusing on flexibility, inclusion, collaboration and health and wellbeing

Fulltime

Customer Service Representative Eastern Central Europe

In this role, you will be responsible for owning/managing the customer experienc...

Location

Poland , Grodzisk Mazowiecki

Salary:

Not provided

Adisseo

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is required (Sales administration / International trade)
Minimum 5 years of experience in a Customer Service function
Good knowledge of MS Office programs
Knowledge of SAP ECC
Knowledge of a Sales force package
Languages: Polish, English is mandatory, in speaking and in writing
Customer oriented
Good Stakeholder management skills
Excellent interpersonal and communication skills
Energetic, well-organized, self-Initiated and coordination skills

Job Responsibility

Customer Relationship management
Collect customer information to manage reliable, up to date and compliance customer master data
Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement
Manage order preparation, registration and follow-up
Management and contract/orders follow-up
Coordination of customer deliveries together with plant supply chain
Check and follow-up of product allocation
Follow-up order with transporters
Validation and transmission of invoices
Coordination of payment of agent commission and volume rebate

What we offer

care program
vacation & paid time off
profit-sharing and performance incentives
continuous training, mentoring, and learning programs
equal access to career advancement and leadership opportunities

Fulltime

Senior Customer Supply Chain Analyst

This is a key operational analytical lead within the Customer Supply Chain funct...

Location

Australia , Sydney

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods
Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders
Strong Excel and data manipulation skills (pivot tables, formulas, dashboards)
knowledge of Power BI or similar tools is a plus
Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite)
Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations

Job Responsibility

Lead the development and continuous improvement of key operational reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport
Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution
Monitor warehouse and transport activities, escalating and resolving issues proactively
Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs
Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions
Create and maintain Customer SOPs for warehouse execution
Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms
Deep dive into warehousing and transport invoices: Identify variances and unexpected charges, Investigate and challenge discrepancies, Coordinate resolution and alignment with 3PLs and Finance
Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern

What we offer

Competitive salary plus super
Holiday allowance
Company performance related bonus
An exclusive staff discount
Volunteer days
Holiday carry over scheme
Flexible Hybrid remote working
Extra holiday days for long service
Refer a Friend scheme
Training and Development

Fulltime

Customer Service Representative

We are looking for a detail-oriented and resourceful Customer Service Representa...

Location

United States , Aurora, CO

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
additional training or certification in logistics or data management is a plus
previous experience in customer service, data entry, or logistics coordination is strongly preferred
proficiency in using CRM systems and advanced knowledge of MS Excel and Microsoft Office Suite
strong attention to detail and a proven ability to maintain data accuracy in a high volume of transactions
excellent communication and multitasking skills, with the ability to prioritize tasks effectively
familiarity with supply chain and shipping processes is an advantage

Job Responsibility

Respond promptly to customer inquiries via phone, email, and chat, providing accurate and helpful solutions
resolve customer complaints with empathy and professionalism, escalating issues when necessary
assist customers with placing orders, tracking shipments, and providing status updates
input and maintain accurate and up-to-date customer and order information in company databases
verify the accuracy of data across systems while identifying and correcting discrepancies
organize and manage large volumes of data in customer relationship management (CRM) software
collaborate with the logistics team to track and update shipment statuses for customers
monitor delivery schedules and ensure timely communication with customers about delays or updates
support the coordination of warehouse operations, inventory tracking, and shipping processes

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Customer Service Coordinator

You are a customer-focused professional who plays a critical role in supporting ...

Location

Kazakhstan , Almaty

Salary:

Not provided

Bradken

Expiration Date

January 25, 2026

Requirements

Qualifications in Business, Sales, Supply Chain, Logistics, or a related discipline
Proven experience in customer or order management roles, managing complex queries with professionalism
Strong Salesforce CRM capability, including reporting and pipeline support (highly desirable)
Exposure to manufacturing, foundry, mining, or heavy industry environments preferred
Working knowledge of logistics and supply chain operations

Job Responsibility

Primary point of contact for customer service matters, ensuring timely, professional resolution of issues
Work closely with Sales, Logistics, Manufacturing, Estimating, and Engineering teams to meet customer requirements
Support the onboarding and development of new team members
Responsible for the end-to-end processing, tracking, and fulfilment of customer orders
Proactively communicate order status, dispatch details, and delivery timelines
Monitor customer account status, including outstanding or overdue invoices
Raise Customer Feedback Reports to address service gaps
Maintain accurate data across systems such as Salesforce and Epicor
Act as the regional Salesforce Super User
Assist with customer pricing updates

What we offer

Safety first environment and mindset
Flexible work options
Competitive Total Reward Packages
Global and local recognition programs
Paid Parental Leave
Learning and Development focus
Education assistance
EAP for you and your family
Community Involvement program

!

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Supply Chain Business Solutions Lead

Atlas Energy is seeking a dynamic and detail-oriented Supply Chain Business Solu...

Location

United States , Austin

Salary:

Not provided

Atlas Energy Solutions

Expiration Date

Until further notice

Requirements

Ability to quickly learn and adapt to new technologies and processes
Experience working in a collaborative, team-oriented environment
Strong professional communication and phone etiquette
Proficient in Excel with data analysis skills
Excellent analytical, problem-solving, and time management abilities
Bachelor’s degree in Supply Chain or a related field, with 2+ years of industry experience

Job Responsibility

Act as the primary point of contact for customer inquiries via phone, email, and fax, assisting with purchase orders (POs), scheduling, pricing discrepancies, billing, and invoicing
Process customer requests efficiently and professionally, ensuring high service standards
Build and maintain strong customer relationships through positive interactions and responsive support
Perform Excel-based data analysis to support KPI tracking and management reporting
Monitor delivery timelines, confirm ETAs, and follow up on shipment status
Develop and implement data validation processes to enhance supply chain accuracy and efficiency
Ensure data integrity and consistency across all supply chain records
Validate and maintain accurate shipment documentation for incoming and outgoing goods
Work flexible shifts, including alternating nights and weekends on call
Act as a liaison between customers, sales, accounting, vendors, and plant teams to streamline operations

What we offer

100% covered Medical, Dental, and Vision
401K with company match, immediate vesting
Paid time off and 15+ company-paid holidays

Engineering Manager, Crim Supply Chain

Checkr is looking for an Engineering Manager to lead the Criminal Supply Chain t...

Location

United States , San Francisco

Salary:

233000.00 - 274000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

4+ years as an engineering manager
8+ years as an engineer
Exceptional verbal and written communication skills
Strong skills in critical thinking, decision making, problem-solving, and attention to detail
Experience managing quality incidents as both a technical lead and communication lead
Experience working on products at scale, and understanding the data, legal, human impact, and technical nuances of supporting highly regulated products
Strong experience with TDD, pair programming, and agile methodologies
Deep understanding of service architecture and system design as well as lean software development principles
Deep experience building low latency, high output orchestration systems
Ability to make high-level prioritization decisions quickly and thoughtfully

Job Responsibility

Drive technical vision for the team that motivates and excites the team for the next chapter
Partner closely with product management to build new features and enhance existing ones
Work with the team to reduce technical debt and sustainably scale our architecture
Build relationships with customers and drive results with them
Nurture and grow team members based on their career aspirations
Hire best of the talent and continue to raise the bar for the team
Represent the team in planning and product meetings
Optimize engineering processes and policies to drive velocity and quality

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to 25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Fulltime

Customer Service Representative (Supply Chain)

W. R. Grace & Co.-Conn.

Location:
Poland , Poznan

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Representative (Supply Chain)

Customer Service Representative

Customer Service Representative Eastern Central Europe

Senior Customer Supply Chain Analyst

Customer Service Representative

Customer Service Coordinator

Head of Customer Service - Global

Supply Chain Business Solutions Lead

Engineering Manager, Crim Supply Chain

Customer Service Representative (Supply Chain)

W. R. Grace & Co.-Conn.

Location:Poland , Poznan

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Representative (Supply Chain)

Customer Service Representative

Customer Service Representative Eastern Central Europe

Senior Customer Supply Chain Analyst

Customer Service Representative

Customer Service Coordinator

Head of Customer Service - Global

Supply Chain Business Solutions Lead

Engineering Manager, Crim Supply Chain

Location:
Poland , Poznan

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 22, 2026