Customer Service Representative Specialist

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)
• Relates to all technical customer support activities within the business, call center, field, and business processing
• Performs various business support activities including identifying, enhancing, and following specific processes and procedures to maximize the efficiency of the business
• Serves as a Subject Matter Expert on one or more technical products
• Proactively generates sales by actively promoting Motion’s products to existing customers
• Influences Motion’s Gross Profit through negotiating the sale price and purchase price within certain parameters
• Responsible for maintaining effective relationships with current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner
• Orders items to ensure appropriate inventory levels are maintained for customers
• May place orders without approval for orders up to $25,000 per line and $50,000 per Purchase Order
• Expedites backorders
• May pull inventory and prepare order for shipment to customer
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
• Determines the most cost effective method to fulfill customer orders
• May handle customer returns
• Partners with Account Representatives to ensure customer satisfaction
• Provides coaching, guidance and direction to less experienced Customer Service Representatives
• Assists less experienced Customer Service Representatives with addressing customer needs
• especially technical expertise in a particular specialty
• Performs other duties as assigned

• Typically requires a bachelors degree and three (3) years of related experience or an equivalent combination
• Reliability, organization and attention-to-detail required
• Excellent communication skills including written, verbal, and listening
• Ability to multi-task and time management skills required
• Excellent computer skills
• Strong negotiation skills
• Specialty product knowledge from previous warehouse and inside sales experience required
• Excellent driving record preferred

options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay