Customer Service Representative - Spanish Bilingual

• Manage and respond to incoming text messages promptly and professionally
• Maintain a minimum of 100 combined inbound and outbound calls per day
• Utilize automated text tools for delinquent account outreach as needed
• Achieve a daily target of 50% Back on Track for delinquent payments
• Engage account holders with clear, supportive communication to resolve missed payments
• Conduct timely follow‑ups to resolve outstanding issues or questions
• Accurately record all customer interactions, payment updates, and account notes
• Assign follow‑up dates to each ticket to ensure consistent progress
• Participate in ongoing training to stay current on policies, procedures, and system updates
• Work closely with team members to support department goals and share best practices
• Provide constructive feedback to help improve processes, tools, and customer satisfaction

• Bilingual in Spanish and English— ability to communicate fluently with Spanish‑speaking customers
• Strong verbal and written communication skills
• Ability to manage high‑volume communication in a fast‑paced environment
• Excellent organizational skills and attention to detail
• Problem‑solving mindset with a customer‑first approach
• Experience in customer service, collections, or call‑center environments is helpful but not required

Experience in customer service, collections, or call‑center environments is helpful but not required

• Competitive compensation and benefits package
• HMO Day 1 + FREE dependent coverage
• De minimis and allowances
• Attendance bonus
• Paid time offs
• Company-provided work setup (laptop, monitor, accessories)
• Training, career growth, and global exposure
• A collaborative and supportive team culture