Customer Service Representative Shift Leader Job at IAG GBS (Goshen)

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
Experience in holding difficult conversations with customers and staff face-to-face
High standard of written and conversational communication with good attention to detail
Ability to support a small team in resolving customer issues quickly and effectively
Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
Obtain and communicate data during daily operational disruptions
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
Manage the team, keeping each staff member accountable for their service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role
Ability to motivate and develop team members
Committed to excellent customer service
Remains calm under pressure
Experience handling difficult conversations
Strong communication skills
Attention to detail
Ability to effectively support a team in resolving customer issues promptly
Makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently

Job Responsibility

Leading shifts as the primary escalation point
Directing team while proactively managing customer needs and daily tasks
Supporting Airport Representatives
Acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies
Reporting incidents and trends daily
Helping team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered
Maintaining excellent customer care while balancing business needs
Managing delegated spending authority

What we offer

Fantastic holiday benefits including discounts and special offers
Ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day - time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Customer Service Representative

You will provide our customers with product information and resolve any emerging...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Ezypay

Expiration Date

Until further notice

Requirements

Minimum 2 year experience in a helpdesk, service desk or contact centre environment
Proficiency in English is a must (both written and spoken)
Ability to support a variety of start times (shifts can range from 4 am to 5 pm)
Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills
Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)
Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious
A true team player that really cares about their peers

Job Responsibility

Meet defined service expectations by analysing, responding and resolving customer enquiries, with particular focus on tier 1 merchants
Handle customer complaints/ escalations, providing timely solution/s and/or escalation and follow-up to ensure resolution
Deliver training and mentorship to new and existing team members to develop Team skills and capabilities
Co-ordinate outbound communications to ensure stakeholders are kept informed of any impact to their service
Assist Customer Support Team Leader with day-to-day supervision of the Customer Support Team

What we offer

Generous salary package
Casual dress code
Delicious office snacks
Dynamic, positive work environment
Fantastic team culture
Guidance and mentoring from leaders within the business
Flexible working environment (work from home & remote working options)
Gym subsidies

Fulltime

New

Parking Supervisor

We are seeking an individual with strong customer service and interpersonal skil...

Location

United Kingdom , Suffolk

Salary:

18.71 GBP / Hour

Somerset Passenger Solutions

Expiration Date

February 20, 2026

Requirements

Excellent knowledge of Microsoft Office based packages
Management/Team Leader experience
Customer Service background
A flexible approach to working hours as we are a 24/7 business
Driving Licence

Job Responsibility

Lead and supervise operational activities across Park & Ride sites and local towns/village
Champion health, safety and security standards, ensuring full team compliance
Manage staff rotas and annual leave planning to maintain effective coverage
Resolve day-to-day operational issues, escalating key risks with proactive solutions
Oversee the Parking Team, ensuring accurate checks, reporting, and communication of campaigns
Maintain accurate records of car park scans, fly-parking incidents, and shift reports
Represent the organisation at community, council, and client meetings
Communicate key messages from weekly briefings and ensure actions are delivered by the team
Deliver outstanding customer service and act as a role model for company values and behaviours
Engage, support and mentor colleagues, with awareness of wellbeing and mental health

What we offer

Pension - 5% contributory pension matched by us
Employee Rewards scheme (retailer discounts)
Free local bus travel & significantly reduced rail travel for you & family members
Employee Life Cover
24/7 Employee Assistance Programme

Fulltime

New

Director, Digital Solution Area Manager

At Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, ...

Location

United States , Dallas

Salary:

62.16 - 105.96 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 7+ years of technology-related sales or account management experience OR 9+ years of technology-related sales or account management experience
Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 8+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 10+ years of technology-related sales or account management experience OR 11+ years of technology-related sales or account management experience
6+ years of solution or services sales experience
3+ years of people management experience

Job Responsibility

People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Sales Excellence: Participates in regular strategic planning for their assigned territory
review plans via rhythm-of-business (ROB) meetings and aligns the plans of their team across departments
guides team to align their approach with sales excellence team
engages with external executives to bring a more strategic perspective into the planning portion of account planning
Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources
leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation
Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry
mentors/coaches the team on growing knowledge on sales or products and ensures the team complete training and obtain certifications as required
Oversees the end-to-end business across geographical regions

Fulltime

Vp of partnerships, apac

The Head of Partnerships, APAC based in Australia will be responsible for defini...

Location

Australia , Melbourne

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

15+ years of experience in partnerships, business development, alliances, or enterprise sales within SaaS, AI, or enterprise software companies
Proven track record of personally sourcing, structuring, and closing strategic partnerships that drive revenue
Experience operating as a senior individual contributor with high ownership and autonomy in fast-growing or early-stage companies
Strong understanding of partner-led go-to-market models, including system integrators, resellers, and co-sell motions
Demonstrated ability to work effectively with C-level executives at partner and customer organizations
Strategic thinker with the ability to translate market insight into executable partnership initiatives
Highly self-directed, hands-on, and comfortable operating in ambiguous, fast-paced environments
Deep familiarity with APAC enterprise markets and cultural nuances (regional experience strongly preferred)
Willingness to roll up sleeves and do what it takes to drive results without formal team authority

Job Responsibility

Define and execute the APAC partnerships strategy in alignment with Cresta’s global objectives and regional go-to-market plans
Identify, prioritize, and secure strategic partnerships across system integrators, channel partners, BPOs, and complementary technology providers
Develop partner value propositions, commercial frameworks, and engagement models tailored to APAC market needs
Establish repeatable partnership structures, playbooks, and success metrics that can scale over time
Drive partner-sourced and partner-influenced pipeline and revenue through direct execution of partner-led deals
Work closely with regional and global Sales teams to integrate partners into account planning, co-selling, and deal execution
Support partners in positioning, selling, and delivering Cresta’s solutions, including joint value propositions and customer use cases
Own and report on partner-related pipeline, deal progression, and revenue outcomes in the APAC region
Personally lead high-value partnership discussions and complex commercial negotiations from inception through contract execution
Identify new routes-to-market and market entry opportunities via partnerships in both established and emerging APAC geographies

What we offer

We offer Cresta employees a variety of medical benefits designed to fit your stage of life
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family

Field Operations Engineer

CENTEGIX is seeking a Field Operations Engineer to enhance safety in schools and...

Location

United States , Fort Lauderdale

Salary:

65000.00 - 90000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

2+ years proven experience interfacing and interacting with customers, primarily onsite, with an emphasis on building trust and reliable support
Demonstrated sound judgment and professionalism in a sensitive environment, particularly when working around children
High school diploma or equivalent experience
college degree preferred
Successful completion of a comprehensive background check and fingerprinting may be required prior to being provided access to our customer sites
Basic knowledge of technology and hand tools required
Understanding of IP and basic networking, wireless systems and protocols is a plus
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Ability to lift and carry up to 75 lbs

Job Responsibility

Engage Operations, IT, and Facilities leaders at customer sites to resolve platform issues
Serve as a customer-facing representative of CENTEGIX, ensuring confidence and trust in our solutions
Effectively engage with customers, ensuring clear communication and exceptional service
Build and maintain strong relationships to enhance customer satisfaction and operational success
Maintain professional conduct and strictly adhere to all school district policies and safety standards while on K-12 property
Develop a deep understanding of our products and services to communicate their value effectively
Ensure company assets are recovered from installers and returned in a timely manner
Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
Capture and provide feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams

What we offer

Participation in company wide discretionary bonus
Fifteen days of PTO plus twelve company holidays
Three days of paid Sick Leave and one floating holiday
Monthly device(s) reimbursement
Up to $2500/year reimbursement for eligible education expenses
We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
401(k) Plan with 4% employer contribution
Employee Referral Bonus
Charitable Program Match

Fulltime

Customer Service Representative Shift Leader

IAG GBS

Location:
United States , Goshen

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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