Customer Service Representative Shift Leader Job at IAG GBS (Goshen)

Customer Service Representative

You will provide our customers with product information and resolve any emerging...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Ezypay

Expiration Date

Until further notice

Requirements

Minimum 2 year experience in a helpdesk, service desk or contact centre environment
Proficiency in English is a must (both written and spoken)
Ability to support a variety of start times (shifts can range from 4 am to 5 pm)
Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills
Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)
Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious
A true team player that really cares about their peers

Job Responsibility

Meet defined service expectations by analysing, responding and resolving customer enquiries, with particular focus on tier 1 merchants
Handle customer complaints/ escalations, providing timely solution/s and/or escalation and follow-up to ensure resolution
Deliver training and mentorship to new and existing team members to develop Team skills and capabilities
Co-ordinate outbound communications to ensure stakeholders are kept informed of any impact to their service
Assist Customer Support Team Leader with day-to-day supervision of the Customer Support Team

What we offer

Generous salary package
Casual dress code
Delicious office snacks
Dynamic, positive work environment
Fantastic team culture
Guidance and mentoring from leaders within the business
Flexible working environment (work from home & remote working options)
Gym subsidies

Fulltime

Logistics Supervisor

The purpose of the Warehouse Leader role is to ensure an efficient day to day op...

Location

United States , Minneapolis

Salary:

78000.00 - 100000.00 USD / Year

Owens Corning

Expiration Date

Until further notice

Requirements

Completed High School Diploma or GED required
Bachelor's Degree is strongly preferred
2 years of leadership experience within an industrial manufacturing or logistic operations environment
5 years of progressive experience leading people is strongly preferred
Ability to routinely lift up to 50 lbs without assistance
Ability to routinely lift up to 80 lbs with assistance
Work for up to 12 hours in extreme hot/cold manufacturing environment
Operate/sit/drive, as required during shift work lasting 12 hours
Routinely ascend and descend stairs and forklift to enter work areas
Safeguard self with Personal Protective Equipment (PPE) – steel toed shoes, ear plugs, eye protection (glasses, goggles, and/or facemask) as necessary for task

Job Responsibility

Accountable for employee safety
Models the appropriate safe work practices and prioritizes safety above all other metrics
Keeps the team focused on safe work behaviors, holding employees and peers accountable for working safely
Maintain active engagement in safety initiatives to maintain a zero-incident culture
Provides appropriate resources to ensure a fully engaged and incident-free operation
Ensures the warehouse is clean and in a customer-ready state
owns a plan that identified hazards, including housekeeping issues, resolves and sustains the plan in an ongoing fashion
Ensures the safe logistic operations of a shingle products in accordance with schedule requirements and customer demand
Align with the Roofing business goals
Develops and achieves personal objectives that stretch self and align to the Department, Plant, Division, and Company goals

What we offer

insurance (medical/dental/vision/life/disability/supplemental offerings)
401k (company contribution regardless of employee participation – plus match)
liberal paid time off (vacation, personal floating and standard holidays)
Employee Assistance Services
Stock Purchase Program
potential for up to an additional 25% if the applicant hired has additional related qualifications

Fulltime

Store Manager - Soma

This position creates, engages, and welcomes an environment, that cultivates an ...

Location

United States , Carmel

Salary:

Not provided

Chico's FAS, Inc.

Expiration Date

Until further notice

Requirements

High School Required
Some college or bachelor’s degree preferred
18 years old or older
5+ years of Supervisory/Management experience in the retail industry preferred with 2 of those years in a Store Manager position
Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance
Proven ability to foster team commitment and create a positive, inclusive working environment
Demonstrated ability to function as a role model, ensuring that the customer remains the top priority
Demonstrated ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
Knowledge of visual standards and techniques, and ability to implement
Demonstrated strong verbal and written communication skills

Job Responsibility

Understands, models, and ensures Associate commitment to Brand culture, policies and procedures and holds Associates responsible for their actions
Recruits, attracts, selects, hires, retains, and develops talent
Proactively fills positions with qualified talent
creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development
Partners with Design and Merchandising leaders through the Product Life Cycle (PLC) process and development of the season related to looks
Leads merchandising activities resulting in healthy product turnover and gross margin
Continuously ensures compliance with company policies and procedures and applicable laws
Guarantees selling behaviors are consistent and aligned to Brand expectation through consistent observation and coaching
Supports in-store company sponsored events, philanthropy, or other initiatives
Analyzes reporting, identifies opportunities, and proactively creates strategies to meet business needs and elevate the customer experience

Fulltime

Director, Payment Strategy & Partnerships

Microsoft Treasury is seeking a Director, Payment Strategy & Partnerships to lea...

Location

United States , Redmond

Salary:

130900.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, or Business AND 10+ years experience with background in treasury, finance, banking, or accounting OR equivalent experience
15+ years of experience in payments, fintech, commerce platforms, or financial services
7+ years leading global teams and influencing executive stakeholders
Understanding of global card ecosystems, acquirer models, authorization flows, fraud controls, and cross-border payments
Proven experience building strategic partnerships with financial institutions
Demonstrated ability to define and execute multi-year strategies in complex, matrixed environments
Experience operating on a global scale within a technology platform or marketplace
Understanding of evolving payment technologies and regulatory landscapes
Track record of delivering measurable revenue uplift and cost optimization through payment optimization initiatives
Experience working across diverse global markets, including Asia-Pacific and Europe

Job Responsibility

Define and lead the multi-year payments strategy aligned to Microsoft’s commerce and product priorities
Partner with product teams across Microsoft to understand monetization models, geographic expansion goals, and customer needs
Develop and prioritize a global roadmap of payment methods, instruments, routing strategies, and optimization initiatives to drive measurable revenue uplift
Evaluate emerging technologies and industry shifts, integrating forward-looking capabilities into a scalable payments architecture
Establish clear OKRs tied to authorization rates, conversion, acceptance, cost optimization, and customer experience
Lead strategic relationships with global payment processors, acquirers, gateways, and regional payment providers
Drive executive engagement with major card networks
Partner with issuing banks globally to improve authorization performance and reduce decline rates
Negotiate commercial agreements that optimize cost, reliability, scale, and global coverage
Represent Microsoft in industry forums and standards bodies as appropriate

Fulltime

Cookie Crew

The Cookie Crew member is responsible for delivering an exceptional Insomnia Coo...

Location

United Kingdom , Sheffield

Salary:

12.71 GBP / Hour

Insomnia Cookies UK Ltd

Expiration Date

Until further notice

Requirements

Experience in retail, hospitality, or customer service is desirable but not essential
Experience in fast-paced environments is beneficial
Positive, friendly, and customer-focused attitude
Strong teamwork and communication skills
Ability to work efficiently under pressure
Reliable, punctual, and flexible (including late-night shifts)
Energetic and proactive approach to work
Takes pride in quality and consistency
Willingness to learn and develop new skills
Adaptable in a fast-moving, delivery focused environment

Job Responsibility

Deliver excellent service to both in-store and delivery customers
Take orders accurately via POS and digital systems
Handle customer queries professionally and escalate where needed
Represent the Insomnia Cookies brand with a positive, friendly attitude
Prepare cookies, drinks, and other menu items to company standards
Follow recipes, portioning, and presentation guidelines
Ensure all orders are accurate, complete, and ready on time
Maintain consistency in product quality during busy trading periods
Support smooth running of shifts by following direction from Shift Leaders
Assist with opening, closing, and daily operational routines

What we offer

Flexible work schedules
Pension
Holiday Pay
Guaranteed paid day off for your birthday
50% Employee Discount
Employee assistance and wellness support
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values
Free cookie on every shift

Parttime

Executive Business Administrator

The Central Finance Team (CFT) partners closely with finance teams and senior le...

Location

United States , Redmond

Salary:

32.84 - 66.30 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

7+ years of administrative, business support, or customer service experience supporting executive/upper-level leaders, with an emphasis on complex scheduling, event/meeting coordination, travel, and administrative operations
Bachelor's degree in a relevant field (e.g., Business Administration, Human Resources, Marketing, Communications, Psychology, Sociology) or equivalent experience
Experience mentoring others or serving as a direct/indirect people leader (e.g., team lead)
Experience managing administrative budgets (e.g., events, morale, travel, training), including tracking and compliance

Job Responsibility

Provide strategic calendar management and time-planning support while maintaining strict confidentiality and integrity
Own end-to-end meeting planning and logistics, including preparation, materials, and follow-ups, based on leader and business needs
Use strong judgment and business context to prioritize requests, coordinate delegates, and keep leaders and executive staff aligned
Operate effectively amid ambiguity, making sound decisions with incomplete information and shifting priorities
Build and leverage strong internal and external networks to accelerate leader and team outcomes
Proactively drive communications across executives, central teams, and business partners to share updates, align decisions, and improve efficiency
Mentor business support professionals
contribute to an inclusive team culture
and support hiring and onboarding in partnership with hiring managers and Global Talent Acquisition (GTA)
Lead planning and logistics for events and offsites (e.g., quarterly business reviews, town halls, summits) and support related projects as needed

Fulltime

SAP Service Manager

Service Delivery Manager with 12+ years of IT experience. Mandatory to have expe...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Service Delivery Manager with 12+ years of IT experience
Mandatory to have experience to work directly with customer and represent the project
Should be able to manage stakeholders at general management level and should be able to represent the RUN activities in the Steering meetings
Mandatory to have good experience on management of SAP Functional Support Projects
Should have very good understanding of ITIL processes
Should be able to manage the contract conditions and make sure that team is performing as per that
Accountable for KPIs, financial management for Fixed price contract and appropriate report
Will be operationally involved with Customer, Domain Leaders, Teams to make sure that day to day operations are managed efficiently
Should be driving the Innovation and Value Adds as well as working closely with team for continuous improvement
Should be ok to work in French shift and French calendar

Job Responsibility

manage the contract conditions and make sure that team is performing as per that
Accountable for KPIs, financial management for Fixed price contract and appropriate report
Will be operationally involved with Customer, Domain Leaders, Teams to make sure that day to day operations are managed efficiently
driving the Innovation and Value Adds as well as working closely with team for continuous improvement

Fulltime

Digital Sales Executive - Retail, Travel & Hospitality

Location

United States , San Francisco

Salary:

179000.00 - 354000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years of enterprise sales experience in digital, consulting, or product-led services with a strong focus on net-new business development in the Retail, Travel & Hospitality industries
Proven ability to sell complex, industry-led solutions into the C-suite (CDO, CMO, CXO, CIO/CTO) with confidence and credibility
Experience selling digital product design, customer experience, application development and technology transformation
Experience introducing and positioning AI and similar technologies in a human-centric, design forward manner within the Retail, Travel & Hospitality industries
A consultative, solution-oriented approach rooted in curiosity, listening, and industry insight
Comfort navigating ambiguity and shaping opportunities in partnership with clients and internal teams
Entrepreneurial mindset—self-starter, resilient, motivated by building something lasting
Retail, Travel & Hospitality expertise with understanding of sector-specific challenges, opportunities, and buyer dynamics, including: Omnichannel commerce and unified customer profiles
Supply chain and inventory visibility
Guest/traveler journey orchestration

Job Responsibility

Drive new client acquisition by targeting executives and change agents in the Retail, Travel & Hospitality sectors and beyond
Act as a trusted advisor to the C-suite, leading conversations that connect industry knowledge with Launch's capabilities in digital product and customer experience
Proactively originate demand within strategic accounts by identifying whitespace, crafting account-specific points of view, and converting insights into qualified pursuits
Develop and execute account-based strategies (ABS) that lead to new buying conversations without relying on inbound pipeline
Bring a human-first perspective into every engagement—listening deeply, uncovering real business and customer challenges, and co-creating solutions that matter
Partner with Launch's design, product, and engineering experts to translate insights into bold, pragmatic solutions that drive measurable outcomes
Act as the deal quarterback, orchestrating cross-functional teams (design, engineering, data, partners) to build cohesive, competitive solutions
Define win strategies, align stakeholders, and drive structured deal progression across complex pursuits, always maintaining a focus on outcomes, not transactions
Represent Launch in the market as a thought leader, able to articulate industry trends and the unique value Launch brings to solving them
Consistently deliver new revenue growth while building long-term, trust-based client relationships

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

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Customer Service Representative Shift Leader

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