Customer Service Representative

Pharmacy Services Representative - Phone Agent

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Honolulu

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Customer service orientation and ability to adapt/respond professionally
High volume phone contact handling and verbal communication skills including active listening
Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
Ability to multi-task, prioritize and manage time effectively
Problem solving skills, conflict resolution, and ability to think under pressure
Use of empathy and patience when dealing with confused or irate customer
Attention to detail
H.S. Diploma or equivalent
Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements

Job Responsibility

Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
Maintain working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education
Routine assessment and problem identification with appropriate escalation to a pharmacist

What we offer

Medical, dental, vision insurance
Supplemental benefits and discount programs
Sixteen paid days off
Ten paid holidays
Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching

Fulltime

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...

Location

United States , Mount Prospect

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Valid Illinois Pharmacy Technician License
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Illinois and live within 75 miles of Mount Prospect, IL

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

This role requires providing telephone support for patients receiving specialty ...

Location

United States , Las Vegas

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Valid/ Active Arizona Pharmacy Technician License
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders
Verify and reverify benefits
Translate and enter new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers, and/or internal teams to resolve orders with accounts receivable or clinical issues
Interact with insurance companies, patients, and internal partners to ensure timely processing of specialty medications
Ensure that financial and clinical expectations are being met prior to fulfillment

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs

Fulltime

Pharmacy Technician II

Pharmacy Technician II is responsible for assisting the Pharmacist with filling ...

Location

United States , Chandler

Salary:

Not provided

Aspen Infusion

Expiration Date

Until further notice

Requirements

Preferred at least one (1) year of sterile compounding experience in a USP 797 compliant cleanroom OR one (1) year of aseptic preparation of infusion-related pharmaceuticals in a hospital or home infusion setting
USP 797 Sterile Compounding Training certificate or on-the-job training in sterile compounding is highly preferred
Organizational skills sufficient to maintain consistently accurate records
Ability to evaluate options and to make efficient decisions
Current license/certification as a Certified Pharmacy Technician
Current knowledge of all applicable state and federal pharmacy laws, rules and regulations
Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail
Attendance/Punctuality
Customer Service
Dependability

Job Responsibility

Assisting the pharmacist by contacting patients over the phone to schedule routine medication refill deliveries, track lab results (for pharmacist review), fax all lab results (after review) to prescriber office, RX claim adjudication and other day to day activities under the direct supervision of the pharmacist
Support the clinical pharmacist by providing superior customer service to ensure timely delivery of patients' medication to their homes
Report any misconduct, suspicious or unethical activities to the Compliance Officer
Represent the company in a professional and courteous manner in all interactions with patients
Manage the daily schedule for patient deliveries, manage inventory, create delivery tickets with individualized patient supplies based on appropriate therapy
Assist with ongoing patients and also new admissions to review new referrals to ensure all necessary documentation is included prior to pharmacist review
Compound, dispense and package medications under the direction of the on-duty pharmacist
Ensure compliance with all licensure and federal, state, and local laws and regulations
observe the company’s policies on ‘’best practices’’
Assist in resolving patient concerns and complaints

Fulltime

Pharmacy Technician I Trainee

The Pharmacy Technician Trainee is responsible for assisting the Pharmacist with...

Location

United States , Chandler

Salary:

20.00 - 22.00 USD / Hour

Aspen Infusion

Expiration Date

Until further notice

Requirements

Organizational skills sufficient to maintain consistently accurate records
Ability to evaluate options and to make efficient decisions
Current license as a Pharmacy Technician Trainee
Current knowledge of all applicable state and federal pharmacy laws, rules and regulations
Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail
Attendance/Punctuality
Customer Service
Dependability
Oral Communication
Teamwork

Job Responsibility

Report any misconduct, suspicious or unethical activities to the Compliance Officer
Represent the company in a professional and courteous manner in all interactions with patients
Ensure compliance with all licensure and federal, state, and local laws and regulations
observe the company’s policies on ‘’best practices’’
Assist in resolving patient concerns and complaints
Assume on-call responsibilities in accordance with company guidelines
Report product incidents as required in accordance with company policy
Participate in surveys conducted by authorized inspection agencies
Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator
Participate in company committees when requested

New

Pharmacist

This full-time (0.9 FTE) inpatient clinical pharmacist position is based at the ...

Location

United States , Albuquerque

Salary:

63.47 - 82.51 USD / Hour

UNM Hospitals

Expiration Date

Until further notice

Requirements

Program Graduate
Accredited College of Pharmacy
CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
Pharmacist License in NM w/in 90 days
Pharmacy experience in a community or hospital pharmacy as a licensed pharmacist or intern as determined by review committee

Job Responsibility

Consult with and educate physicians, other health professionals, and patients and their families about drug usage, drug dosage, and drug substitution
Focus on the cost effective and safe usage of drugs in inpatient, outpatient, and ambulatory settings and on improving the quality of care given to patients
Compound and dispense medications and pharmaceutical supplies on written order from a physician
Participate in Continuous Improvement (CQI program at the UNM Hospitals)
Ensure adherence to UNM Hospitals and departmental policies, procedures and guidelines
Patient care assignments may include neonate, pediatric, adolescent, adult and geriatric age groups
PROFESSIONALISM - Maintain professional environment in communications, duties, tasks, interactions and customer service
PRESCRIPTIONS/ORDERS - Weigh, measure and mix ingredients
compound and prepare medication emulsions, liquids, powders, and ointments using graduates, balance, mortars, pestles and funnels
PRESCRIPTIONS/ORDERS - Fill prescriptions or orders from bulk stock

What we offer

Relocation Assistance Available
Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Fulltime

New

Automotive Technician/Mechanic

Elite Acura is part of the fast growing Group 1 Automotive, a leader in automoti...

Location

United States , Maple Shade

Salary:

16.20 - 52.88 USD / Hour

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Automotive technician or mechanic experience
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License

What we offer

Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan

Fulltime

New

Automotive Technician/Mechanic

BMW of Atlantic City is part of Group 1 Automotive, a leader in automotive retai...

Location

United States , Egg Harbor Township

Salary:

19.46 - 69.23 USD / Hour

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Master or Certified Technicians, but welcome other Experienced Technicians
National Institute of Automotive Service Excellence (ASE) certification(s) or certification(s) in: brakes, electrical/electronic systems or engine performance preferred
A passion for what you do
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
Must have a Valid Driver’s License

What we offer

Market Leading Pay, Plus Bonuses
A Great Working Environment with the Latest Equipment
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Opportunities for Advancement

Fulltime

Customer Service Representative - Pharmacy Service Technician

CVS Health

Location:
United States , Chandler, AZ

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 16, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Representative - Pharmacy Service Technician