Customer Service Representative

This role requires providing telephone support for patients receiving specialty ...

Location

United States , Las Vegas

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Valid/ Active Arizona Pharmacy Technician License
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders
Verify and reverify benefits
Translate and enter new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers, and/or internal teams to resolve orders with accounts receivable or clinical issues
Interact with insurance companies, patients, and internal partners to ensure timely processing of specialty medications
Ensure that financial and clinical expectations are being met prior to fulfillment

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs

Fulltime

Customer Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...

Location

United States , Mount Prospect

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Valid Illinois Pharmacy Technician License
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Illinois and live within 75 miles of Mount Prospect, IL

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Pharmacy Services Representative - Phone Agent

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Honolulu

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Customer service orientation and ability to adapt/respond professionally
High volume phone contact handling and verbal communication skills including active listening
Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
Ability to multi-task, prioritize and manage time effectively
Problem solving skills, conflict resolution, and ability to think under pressure
Use of empathy and patience when dealing with confused or irate customer
Attention to detail
H.S. Diploma or equivalent
Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements

Job Responsibility

Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
Maintain working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education
Routine assessment and problem identification with appropriate escalation to a pharmacist

What we offer

Medical, dental, vision insurance
Supplemental benefits and discount programs
Sixteen paid days off
Ten paid holidays
Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching

Fulltime

Pharmacy Technician II

Pharmacy Technician II is responsible for assisting the Pharmacist with filling ...

Location

United States , Chandler

Salary:

Not provided

Aspen Infusion

Expiration Date

Until further notice

Requirements

Preferred at least one (1) year of sterile compounding experience in a USP 797 compliant cleanroom OR one (1) year of aseptic preparation of infusion-related pharmaceuticals in a hospital or home infusion setting
USP 797 Sterile Compounding Training certificate or on-the-job training in sterile compounding is highly preferred
Organizational skills sufficient to maintain consistently accurate records
Ability to evaluate options and to make efficient decisions
Current license/certification as a Certified Pharmacy Technician
Current knowledge of all applicable state and federal pharmacy laws, rules and regulations
Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail
Attendance/Punctuality
Customer Service
Dependability

Job Responsibility

Assisting the pharmacist by contacting patients over the phone to schedule routine medication refill deliveries, track lab results (for pharmacist review), fax all lab results (after review) to prescriber office, RX claim adjudication and other day to day activities under the direct supervision of the pharmacist
Support the clinical pharmacist by providing superior customer service to ensure timely delivery of patients' medication to their homes
Report any misconduct, suspicious or unethical activities to the Compliance Officer
Represent the company in a professional and courteous manner in all interactions with patients
Manage the daily schedule for patient deliveries, manage inventory, create delivery tickets with individualized patient supplies based on appropriate therapy
Assist with ongoing patients and also new admissions to review new referrals to ensure all necessary documentation is included prior to pharmacist review
Compound, dispense and package medications under the direction of the on-duty pharmacist
Ensure compliance with all licensure and federal, state, and local laws and regulations
observe the company’s policies on ‘’best practices’’
Assist in resolving patient concerns and complaints

Fulltime

Outpatient Pharmacy Call Center Representative

The Outpatient Pharmacy - Call Center Representative –assists with operations of...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years Experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls
Experience utilizing Call Center Software to answer, transfer, page and email
Exceptional communication and phone skills
Ability to handle multiple calls and/or tasks while providing excellent customer service
Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution
Fluent English - Read, write and speak english

Job Responsibility

Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas
Works with pharmacy administration to comply with state and federal laws
Demonstrates strong telephone and written communication and etiquette skills
Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls
Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up
Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals
Demonstrates a high level of commitment, compassion, and customer service to all customers and team members
Maintains compliance with HIPAA policies and regulations
Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient’s medications and related issues
Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing

Call Center Representative

The Call Center Representative assists with operations of the Retail Pharmacy Co...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years Experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls
Experience utilizing Call Center Software to answer, transfer, page and email
Exceptional communication and phone skills
Ability to handle multiple calls and/or tasks while providing excellent customer service
Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution
Fluent English - Read, write and speak english

Job Responsibility

Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas
Works with pharmacy administration to comply with state and federal laws
Demonstrates strong telephone and written communication and etiquette skills
Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls
Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up
Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals
Demonstrates a high level of commitment, compassion, and customer service to all customers and team members
Maintains compliance with HIPAA policies and regulations
Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient’s medications and related issues
Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing

Pharmacy Services Representative - Phone Agent

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Honolulu

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Qualified candidates will be comfortable in a multi-tasking, high-energy environment
Customer service orientation and ability to adapt/respond professionally
High volume phone contact handling and verbal communication skills including active listening
Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
Ability to multi-task, prioritize and manage time effectively
Problem solving skills, conflict resolution, and ability to think under pressure
Use of empathy and patience when dealing with confused or irate customer
Attention to detail
H.S. Diploma or equivalent
Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements

Job Responsibility

Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
Requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist

What we offer

Medical, dental, vision insurance
Supplemental benefits and discount programs
Sixteen paid days off
Ten paid holidays
401(k) plan (including matching company contributions)
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Flexible work schedules

Fulltime

Pharmacy Access Representative III - Specialty Pharmacy

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

21.71 - 29.31 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate’s degrees in a Medical, Secretarial, or related field and 4 years of relevant experience required
Capable of working independently with minimum supervision required
Strong communication skills, problem-solving abilities, and professional presentation required
Demonstrated customer relations skills required
Ability to multi-task, manage many details with accuracy, work under pressure, and maintain a professional attitude required
Completed ASHP-accredited training program or equivalent experience as a pharmacy technician preferred
Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements preferred

Job Responsibility

Manages medication coordination and removal of barriers that prevent patients from receiving their medications
Communicates with the prescriber’s office to acquire necessary information to submit prescriptions to the patient’s insurance for approval including prior authorization
Helps enroll patients in financial assistance programs and arrange timely delivery of the medication
Facilitates communication between the patient, pharmacist, insurance, and staff to ensure coordinated care
Maintains expertise on all potential patient assistance programs (PAP), grants, foundations, and coupons relevant to the high-cost drugs prescribed in their assigned area(s)
Analyzes patients that are receiving high-cost medications for potential participation in PAPs
Coordinates with the patient and/or family to obtain necessary information
Enrolls patients in PAPs
Submits all required documentation to the PAP throughout the duration of treatment
Understands and manages the payment process specific to each PAP

Fulltime

Customer Service Representative - Pharmacy Service Technician

CVS Health

Location:
United States , Chandler, AZ

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 16, 2025

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