Customer Service Representative - Order Management

• Managing and resolving customer inquiries received primarily via email as well as over the phone
• Reviewing customer requests to prepare and deliver commercial quotes and pricing estimates in a timely fashion
• Processing and entering customer orders accurately into the company's centralized management system
• Collaborating daily with the purchasing department to verify inventory levels and coordinate incoming weekly stock
• Monitoring freight shipments and tracking deliveries with carriers to proactively keep customers updated on their order status
• Handling administrative support duties, including document management and systematic client file organization

• 1 to 2 years of experience in a customer service or logistics coordination role within a manufacturing or industrial distribution environment
• Full professional fluency in both French and English (written and spoken)
• Strong computer literacy, specifically with the Microsoft Office Suite
• Practical knowledge or previous experience utilizing Epicor ERP software is considered a significant asset
• Highly organized, proactive mindset with a strong sense of initiative, and the ability to comfortably manage a fluctuating daily workload (ranging from 2 to 50 orders per day)
• Perfect bilingualism (French/English) is a mandatory requirement for this role

Practical knowledge or previous experience utilizing Epicor ERP software is considered a significant asset

• Competitive Compensation: Hourly wage established between $25.00 and $28.00 / hour, commensurate with experience
• Path to Permanency: Guaranteed minimum 3-month temporary assignment (medical leave coverage) with a very high probability of transitioning into a permanent hire
• Stable Work Schedule: 37.5 hours per week, Monday through Friday, promoting an excellent work-life balance
• Welcoming Work Culture: Join an established team of 13 local employees where low turnover reflects a genuinely supportive and collaborative work environment
• Structured Onboarding: Benefit from a comprehensive 2-week hands-on training program directly guided by a senior team member
• Geographic Stability: Position based 100% on-site within modern commercial offices in Vaudreuil